FAIRFAX, Va.--(BUSINESS WIRE)--July 19, 2004--ExxonMobil Aviation today announced that its PremierCare Certification System, originally developed for line service personnel, is now available to Customer Service Representatives (CSRs) at Fixed Base Operations (FBOs). PremierCare is a proprietary ExxonMobil Aviation certification system that has been used to train line employees since 2001. Now, for the first time in the industry, CSRs will have their own dedicated certification system through the recently expanded PremierCare program.

"The general aviation community expects the highest level of customer service," says Richard Oldham, North America general aviation manager, ExxonMobil Aviation. "Extending PremierCare to CSRs will help ensure that FBO customer service representatives meet this expectation with every customer, in every way, every time."

The PremierCare certification program was developed around comprehensive training tool for Avitat and other ExxonMobil Aviation-branded FBO managers and supervisors to train their employees on all aspects of customer service. There are nine customer service concepts that trainees are required to master to become certified CSRs; these include:

    --  Understanding Business Aviation

    --  Discovering Customer Needs

    --  The Importance of Body Language

    --  Telephone Tips for Success

    --  Modifying Your Communication Style

    --  Anticipating Customer Needs

    --  The Importance of Teamwork

    --  Providing for Upset Customers

    --  Effective Networking

Once an employee has successfully completed training and demonstrated proficiency in all areas, he or she is declared a PremierCare Certified Specialist. Graduates receive a Certificate of Completion and a distinctive PremierCare name badge.

ExxonMobil Aviation provides fueling and other services for commercial, corporate, general aviation and military aircraft at approximately 700 airports worldwide.

ExxonMobil, Avitat and PremierCare are trademarks of Exxon Mobil Corporation or one of its subsidiaries.

    CONTACT: ExxonMobil
             Media Line, 703-846-1035

    SOURCE: Exxon Mobil Corporation