Staples, Inc. (ticker: SPLS, exchange: NASDAQ Global Market (.O))
News Release -
New Myth-Busting Survey: Facility Managers Step Out from Behind the
ScenesStaples Advantage Survey Reveals That 75% of Employees Acknowledge
Facility Managers Have 'Saved The Day'
FRAMINGHAM, Mass., Jun 21, 2011 (BUSINESS WIRE) --
New survey results from Staples
Advantage, the business-to-business division of Staples, Inc.,
suggest that more than 70 percent of office workers recognize that the
role of facility managers in the workplace is changing and becoming
increasingly strategic to the business. Misconceptions about facility
managers seem to be dissipating with more than 80 percent of respondents
accurately identifying the role's management responsibilities and a
majority recognizing its strategic importance with professionals often
serving as an organization's sustainability champion. In addition, the
Staples Advantage survey suggests the U.S. workforce is aware of, and
appreciates, the facility managers that not only keep businesses going
"as usual," but frequently go above and beyond the call of duty.
The survey, which polled U.S. office workers at businesses of all sizes,
uncovered how many facility managers personally contribute to the
overall welfare of not only the physical building, but also the
occupants. In fact, 75 percent of respondents said a facility manager
has "saved the day" for them. Additionally, about 20 percent of
respondents revealed that their facility manager performed a random act
"Our survey suggests that not only are facility managers viewed as
office heroes, they are also thought of as strategic decision makers,"
said Lisa Hamblet, vice president for the facility solutions and service
business of Staples Advantage. "Facility managers are coming out from
'behind the scenes' when it comes to maintaining the health of a
building and its tenants. The workforce now understands that the
facility manager role is evolving daily."
Recently, the International
Facility Management Association (IFMA), the largest and most widely
recognized professional association for facility management, issued a Facility
Professionals Salary Research Report. The findings note that
facility managers have a combined annual purchasing power of $100
billion and manage 37 billion square feet of property. Additionally, 68
percent of these facility managers said they manage a staff of six or
Facility Managers Recognized for Strategic Management Skills
Today's facility manager must interact with a wide range of stakeholders
in order to successfully implement strategic initiatives and manage the
day-to-day activities of their job. An understanding of the unique
skills required of a facility manager was echoed by survey respondents:
- Financially savvy - According to more than 80 percent of
respondents, knowledge of financial and operational budgets is a must
for facility managers.
- Strategically oriented - Employees recognize the role of the
facility manager has changed from tactical to strategic with more than
60 percent commenting on the importance for facility managers to have
environmental and health and safety knowledge.
- Problem solvers - Close to 80 percent noted it was very
important for facility managers to have problem solving skills.
The facility manager's job is complex and multifaceted within any
organization and Staples Advantage offers some quick tips for facility
managers to continue elevating their role. These include:
- Make the case for sustainability - By implementing a
sustainable cleaning program, facility managers can make a big
difference. Often serving as the environmental champion for their
organization, facility managers must evaluate the overall health of
the facility, review products and equipment, assess current vendors
and implement training programs to educate maintenance staff on green
initiatives and best practices.
- Promote building safety- More than 80 percent of survey
respondents noted they were very appreciative when building walkways
were de-iced and shoveled. Facility managers understand the importance
of general building maintenance and can advance building safety by
ensuring the entire facility meets or exceeds OSHA regulations.
- Keep communication open - Continue the ongoing dialogue with
key stakeholders to discuss new regulations and the importance of
continually reviewing products, equipment and vendors.
Thank Your Office Facility Manager
June 23, 2011 marks World
FM Day 2011. As part of this worldwide event, Staples Advantage
encourages every employee to find some way to thank their office
facility manager, not just on this day, but every day for helping to
make a safer, healthier and happier work environment.
"With facility managers' roles evolving, World FM Day encourages us to
show our appreciation and celebrate facility managers. We spend most of
our waking hours in an office environment and thanks to our facility
managers, we are healthy, comfortable and safe at work. Now, it's our
turn to thank our office facility managers for their year-round
service," said Hamblet.
Staples Advantage is one of the nation's leading cleaning, maintenance
and breakroom supply providers to small-and medium-sized businesses,
Fortune 1000 companies, state and federal government agencies and
universities. For more information about Staples Facility Solutions,
About the Survey
Staples Advantage conducted an online survey of office workers at nearly
200 businesses of all sizes across the U.S. The survey, conducted in
April 2011, asked a series of questions about knowledge of facility
managers and overall thoughts on how facility managers impact their
About Staples Advantage
Staples Advantage, the business-to-business division of Staples, Inc.
(Nasdaq: SPLS), serves organizations of 20 or more employees up to the
Fortune 1000, including global businesses, local, state and federal
government, healthcare organizations and educational institutions. The
Staples Advantage one source solution includes comprehensive products
and services from office supplies, technology and printing to
promotional products, furniture and facility supplies. Dedicated to
providing organizations with greater cost savings and improved ordering
efficiencies, Staples Advantage provides a customized level of account
support and best-in-class customer service. More information is
available at www.staplesadvantage.com.
Staples is the world's largest office products company and a trusted
source for office solutions. The company provides products, services and
expertise in office supplies, copy & print, technology, facilities and
breakroom, and furniture. Staples invented the office superstore concept
in 1986 and now has annual sales of $25 billion, ranking second in the
world in eCommerce sales. With 90,000 associates worldwide, Staples
operates in 26 countries throughout North and South America, Europe,
Asia and Australia, making it easy for businesses of all sizes, and
consumers. The company is headquartered outside Boston. More information
about Staples (Nasdaq: SPLS) is available at www.staples.com/media.
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Nina Akerley, 508-253-1078
Davies Murphy Group, Inc.
Melissa Lane, 781-418-2414