QoS Solution Quickly Identifies, Resolves Subscriber Roaming Issues for Operators

TAMPA, Fla.--(BUSINESS WIRE)--March 27, 2008--GSM Visibility Services, a solution that provides mobile operators with immediate, comprehensive subscriber data and expert analysis of their roaming operations, continues to gain a strong foothold in the mobile marketplace, according to Syniverse Technologies (NYSE:SVR), a leading provider of technology and business solutions for the global telecommunications industry.

"Competition for subscribers is intense, so operators are now focusing on increasing the quality of service for roaming subscribers to reduce churn and loss of roaming revenue," said Tony Holcombe, Syniverse President and CEO. "Syniverse developed GSM Visibility Services to enable mobile operators to effectively manage their mobile roaming traffic by giving them the ability to rapidly identify and resolve issues in both home and visited networks. This tool benefits both operators and subscribers, and we think it represents an enormous opportunity for global operators to increase roaming revenue through a differential advantage."

Holcombe said the operator responses Syniverse has received since introducing GSM Visibility Services last year have been phenomenal.

"Every operator who has entered our trial program for this solution has signed a contract for the service," he said.

Syniverse has quickly secured more than a dozen customers for GSM Visibility Services, including one with Telcel Mexico, part of America Movil group and Mexico's largest operator.

From a single computer screen, GSM Visibility Services provides a comprehensive source of real-time customer roaming activity. Access to this information enables operators to effectively and quickly resolve subscriber roaming problems at a customer-service level, rather than having to elevate issues to higher-cost technicians or engineers. The easy-to-use web interface requires minimal training, making it an excellent fit for service departments with high turnover.

These benefits ultimately improve quality of service and experience for an operator's roaming subscribers, which are typically the customers that generate the most revenue. By allowing operators to quickly resolve any roaming problems and drastically reduce downtime, Visibility also ensures subscribers are able to quickly resume roaming activities and continue to generate roaming revenue.

GSM is the world's leading mobile technology, accounting for approximately 73 percent of the world's digital mobile market.

About Syniverse

Syniverse Technologies (NYSE:SVR) solutions allow more than 500 communications companies in over 100 countries to provide seamless mobile services by making it possible for disparate technologies and standards to interoperate. Syniverse's flexibility and customer focus permit its customers to quickly react to market changes and demands, enabling the delivery of everything from voice calls to sophisticated data and video services wherever and whenever subscribers need them. Celebrating its 20th anniversary in 2007, Syniverse is headquartered in Tampa, Florida, U.S.A., and has offices in major cities around the globe. Syniverse is ISO 9001:2000 certified and TL 9000 approved, adhering to the principles of customer focus and quality improvement practices. More information is available at www.syniverse.com.

CONTACT: Mi liberty
U.S. media
Gary Lee, +1-770-919-7366
glee@miliberty.com
or
European/Asia media
Mi liberty
Simon Marshall, +44 (0) 207 751 4444
smarshall@miliberty.com
or
Investor relations
Syniverse Technologies
Jim Huseby, +1-813-637-5000
jim.huseby@syniverse.com

SOURCE: Syniverse Technologies